Ordering Information
ST. KILIAN'S ORDERING AND DELIVERY INFORMATION
Holiday Shipping Information
Time is running out for holiday shipping, please see below for our guidelines or contact us directly if you have any questions.
If the recipient is in the Denver area we also have pickup and delivery options which can be scheduled for a specific day and time window. This is also a great option for perishable gifts and to avoid holiday shipping delays.
Below are our cutoffs for Christmas delivery (12/24), we recommend using UPS for the most reliable shipping service and cannot guarantee delivery on USPS shipments.
Order by dates for 12/24 Delivery
UPS Ground. 12/18
UPS 2 Day Air 12/20
UPS Next Day Air 12/21
Local Delivery 12/23
Time is running out for holiday shipping, please see below for our guidelines or contact us directly if you have any questions.
If the recipient is in the Denver area we also have pickup and delivery options which can be scheduled for a specific day and time window. This is also a great option for perishable gifts and to avoid holiday shipping delays.
Below are our cutoffs for Christmas delivery (12/24), we recommend using UPS for the most reliable shipping service and cannot guarantee delivery on USPS shipments.
Order by dates for 12/24 Delivery
UPS Ground. 12/18
UPS 2 Day Air 12/20
UPS Next Day Air 12/21
Local Delivery 12/23
Retail Store Hours for In-store Pickup
Monday-Saturday 12pm-6pm
Sunday 12pm-5pm
Monday-Saturday 12pm-6pm
Sunday 12pm-5pm
Online vs In-store Purchases
We're excited to offer a large assortment from our retail store online for ordering. Please keep in mind that we are primarily a specialty retail store and while we do our best to accurately represent all of our products online, nothing can replace the service of our expert cheesemongers in person. We encourage you to contact us directly if you cannot find what you're looking for or have any questions about our product offerings. Here's a couple of things to keep in mind when ordering online
- Most of our products like cheese and charcuterie are cut by hand after you have placed an order, therefore weights and quantities are estimates and may vary within a small range.
- We make an effort to stock the best available cheese & charcuterie available to us, but cheeses change and can even vary by season, so in some cases we may make slight changes to our assortment. Some cheese are branded by a specific manufacturer but other styles we may list types like English Clothbound Cheddar or Gruyere and pick our favorite for you. Please let us know if you have a specific request and we will do our best to accommodate.
- We may substitute with a similar item if your choice isn't available, for example, if our favorite French Savoie raclette isn't available, we might substitute with one from the Swiss Alps, or If the Levoni 24 month Prosciutto San Danielle isn't available, we might bring in an Artisan 24 month Prosciutto di Parma. If your items requires a more significant change we will contact you first before completing your order.
- We offer a larger selection in our store then we are able to represent online and we have access even more items via special orders with our select vendors. If you are looking for something that you are unable to find on our site, feel free to contact us directly to see if we can help.
- Pricing - We do our best to maintain the same pricing online as we offer in our retail store, but in certain cases you may find items have different price structures
- Many of our products are perishable and we want them to arrive to you in the very best condition, for that reason we do not offer all of products for all types of sales. Please see below for more detail about our options for pickup, delivery and shipping.
Pickup / Delivery / Shipping Options
We offer three options for online ordering — in-store pick-up, local delivery or direct shipping. You can see pricing and select options at our shopping cart page pictured below.
IN-STORE PICK-UP (FREE)
If you normally shop in our store, you now have the option to place an order in advance, let us know when you need it, and we'll have it ready for you to pick up when you arrive.
We can also offer curbside pickup on request, you can leave us a note in the order notes section and give us a call when you arrive, we are happy to bring your order out for you.
LOCAL DELIVERY ($0-$20)
We have partnered with Roadie to provide delivery to your door in the Denver metro area. Select local delivery at checkout and enter your delivery for exact pricing. Pricing is based on delivery distance and is calculated by our partner, depending on the size of your order we often cover all or a portion of your delivery cost.
For your convenience we offer 3 delivery windows (12-2pm, 2-4pm, 4-6pm), 7 days a week, which cover our open hours and you can schedule deliveries as far in advance as you need to.
Please include a cell phone number if possible to receive notifications for your delivery status, and be sure to include any delivery instructions in the notes section so we can share with the driver.
SHIPPING (BASED ON ACTUAL CARRIER RATES)
We offer nationwide shipping on the majority of our in-store products, we utilize both UPS and USPS for most services and you can see our prices and options at checkout.
Since many of our products are perishable we package orders in temperature controlled boxes, many require expedited shipping services, and we cannot ship certain highly perishable items like raw meats and meal kits, to ensure product quality. If you place an order for perishable items later in the week we may hold your order until Monday to ensure you shipment doesn't sit over a long weekend in a truck or warehouse.
- Ground Shipping Service - You may use lower cost ground services for non perishable shipments and shipments within a 1 day service window (Colorado addresses)
- 2 Day Air Services - Our most common shipping method allows us to pack your order in a temperature controlled package and ship to you in the continental US, for the most reasonable price. 2 day shipping is available Monday-Wednesday. Packaging and ice packs are included in shipping costs.
- Overnight Delivery - The safest option for shipping perishable items and to guarantee onetime deliveries, available Monday-Friday. Packaging and ice packs are included in pricing at checkout.
Please Note recently we have seen significant delays in shipping services especially from the USPS, priority mail does not include guaranteed delivery and we recommend using UPS for all perishable items. If you have any questions about shipping please contact us and we are happy to advise you and schedule your shipping.
